Frequently Asked Questions

Learn about the features available, discover possibilities and learn to use the Paynet Wallet.

Wallet

Refund

Withdraw

Invoice

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History

Statement

  • 1. Who is Paynet Business for?
    Paynet Business is for any company that wants to become a member of the multi-brand Loyalty Program and receive payments instantly from Paynet customers. It's particularly suited for B2C and B2B payments. Our easy-to-use Personal Cabinet and powerful API make Paynet a useful platform for everyone from innovative startups to multi-national corporations. We have integrated with some of the most popular Service providers and Banks from Moldova, to enable easy invoicing and payment reconciliation. Also, by using it, you can not only pay your invoices, but also request payment for services and goods.
  • 2. How do I register?
    You need to fill in the necessary data in the Registration form and we will send to the submitted email the Partner and User ID, along with the link for the password set-up. After you set your password, you will be able to enter the Personal Cabinet, where you will introduce the Company data in the special form. The Application form and the Contract will be available in your Profile, so you can download and send them.
  • 3. What documents do I need to become a partner?
    Requested documents, signed and stamped: a. Application form b. Administrator and authorized person’s copy of ID c. State Registry extras copy (that includes: company name, registration number, legal address, administrator name, bank requisites) *For Non-Resident Companies – the Apostille is required to all the documents
  • 4. What is the Multi-brand Loyalty program?
    The Paynet Multi-brand Loyalty Program improves your relationship with existing customers, stimulates your sales and increases your profits. We provide an end to end loyalty platform infrastructure, loyalty management services and card & eWallet Services for Retail Chains, Supermarkets, Gas Stations, Banks, Telecom, FMCGs, Sports Clubs and Corporations with membership systems.
  • 5. How many accounts can I manage in my Personal cabinet?
    You will have two separate accounts, a payment collection account and a bonus redeeming and offering account. Transaction management and tracking is available at any time.
  • 6. Are there any limits on the amount I can collect?
    There are no limits on how many transactions you can make.
  • 7. How do I receive the funds that I collected via Paynet?
    You can transfer the collected funds from your Personal cabinet directly into your bank account.
  • 8. How long does it take to receive a payment?
    All transactions are processed in real time, so the payments are received instantly, and the details can be viewed at any time.
  • 9. Why is Paynet better than any other options?
    Below are just some of the reasons why people choose us: Simple – Once you sign with us the contract, you can manage your account from anywhere 24/7, see all your customers transactions in on-line method. Powerful tools that suit you - Everything you need to set up, collect and manage payments with our simple online tool or API. The personal touch - Our support team prides itself on being there to help whenever you need us.
  • Withdraw
    The withdraw performed to your bank account is made in the same day if the transaction is done before 14.00 and the next day, if the transaction is done after 14.00. All withdrawals made during weekends and holidays will be performed in the following working day.
  • History
    Transaction management and tracking is available at any time.

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National Bank of Moldova License Nr. 000586